Site Reliability Engineer Leader

Job#: 3054516
Job Description:
Site Reliability Engineer Leader
Location: Hartford, Connecticut (Onsite)
Role Overview
The SRE Leader will build and lead the Site Reliability Engineering function for the GPS Salesforce CRM and YAVA Self-Service platforms. The primary mandate is to reduce P1/P2 incidents by establishing the people, practices, governance, and engineering capabilities required to identify risk early, control change-related failures, improve detection, and prevent recurring incidents. The role creates shared standards, visibility, accountability, and preventive controls across application, infrastructure, security, and vendor teams.
Key Responsibilities

• Define the SRE vision, charter, operating model, engagement model, and implementation roadmap.
• Recruit, manage, coach, and retain SRE engineers with a mix of software, infrastructure, observability, and production engineering expertise.
• Establish reliability standards including SLIs, SLOs, error budgets, and reliability policies for critical platform journeys.
• Lead the incident reduction program by analyzing P1/P2 incidents to identify systemic failure patterns and drive corrective actions.
• Strengthen change and upgrade controls by establishing risk-based review and validation requirements for changes affecting key platforms and dependencies.
• Set the strategy for end-to-end telemetry, synthetic monitoring, and dependency health to ensure monitoring reflects the user experience.
• Establish working agreements and maintain clear dependency ownership, support contacts, and escalation paths across teams.
• Represent platform reliability in major change, readiness, incident, and operational risk forums.

Required Qualifications
Experience: Demonstrated experience building or materially scaling an SRE function. Proven experience directly managing, coaching, and developing SRE engineers. Leadership experience across SRE, production engineering, platform engineering, DevOps, or large-scale technology operations. Experience driving reliability across organizational boundaries and influencing teams not in the direct reporting line.
Technical Skills: Strong command of SLIs, SLOs, error budgets, observability, incident management, resilience engineering, and production-readiness practices. Strong understanding of distributed systems, networking, DNS, load balancing, TLS, API gateways, cloud platforms, middleware, databases, and vendor dependencies. Executive communication skills with the ability to translate technical risk into business impact.
Preferred Qualifications

• Experience with enterprise CRM and Salesforce ecosystems.
• Experience with contact-center technology, CTI, telephony, real-time voice, or conversational AI platforms.
• Familiarity with IBM MQ, DB2, mainframe integrations, Imperva, F5, Five9, Azure, or Google Cloud.
• Experience in a regulated healthcare or another high-availability enterprise environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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