Senior Site Reliability Engineer

Job#: 3054890
Job Description:
Senior Site Reliability Engineer
Location: Louisville, Kentucky (Hybrid)
Overview
An experienced and pragmatic Senior Site Reliability Engineer is sought to own the reliability, design, implementation, and continuous improvement of the infrastructure that powers restaurant technology. This includes cloud platforms, CI/CD pipelines, Kubernetes-based edge systems deployed in restaurants, networks, MDM platforms, and automation tooling. This is a senior-level, hands-on engineering role requiring a foundation in cloud infrastructure and reliability engineering, along with experience supporting edge technologies, networking, and operational automation. The ideal candidate can define reliability standards, measure system performance, and implement scalable solutions that continuously improve operational excellence. You will work with Reliability Engineering, DevOps, and Security teams while balancing strategic architecture responsibilities with hands-on engineering execution.
Key Responsibilities

• Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability with velocity.
• Design, build, and maintain monitoring, alerting, and observability platforms that provide meaningful signals.
• Lead blameless post-incident reviews, drive root cause analysis, and ensure permanent corrective actions are implemented.
• Design, implement, and support secure, scalable, and highly available cloud solutions primarily within AWS, with working knowledge of Azure.
• Architect and manage containerized workloads using Kubernetes, including both cloud and edge-based deployments.
• Develop and maintain Infrastructure as Code (IaC) using Terraform.
• Build and optimize CI/CD pipelines using GitLab CI/CD and modern DevOps practices.
• Develop automation solutions, internal tools, and middleware integrations to eliminate repetitive operational work.
• Design and support Kubernetes-based edge systems deployed in restaurant locations.
• Manage and optimize Mobile Device Management (MDM) platforms.
• Establish and enforce cloud governance, security policies, and architectural standards.
• Provide technical leadership and mentorship to engineering teams.

Required Qualifications

• 6+ years in IT infrastructure, with 3+ years focused on site reliability engineering, cloud architecture, or platform engineering.
• Hands-on experience with AWS services (e.g., VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, S3).
• Working experience with Microsoft Azure.
• Strong expertise in Kubernetes and container orchestration, including edge or distributed deployments.
• Experience with GitLab CI/CD and CI/CD pipeline design.
• Solid experience with Terraform for infrastructure provisioning.
• Experience with enterprise networking, including switch configuration, VLANs, and network troubleshooting.
• Familiarity with Mobile Device Management (MDM) platforms.
• Experience with automation and scripting (Python, Bash, Go, or equivalent).
• Proven ability to build internal tooling and API integrations.
• Experience defining and operating against SLOs, SLIs, and error budgets.
• Comfortable working in Linux command-line environments.

Preferred Qualifications

• Experience designing serverless architectures (AWS Lambda, Fargate, API Gateway, EventBridge).
• Experience with DevSecOps tooling (SAST, DAST, container scanning, IaC scanning).
• Familiarity with security frameworks (CIS, NIST, ISO 27001, SOC 2).
• AWS and/or Azure certifications.
• Experience with monitoring and observability tools (CloudWatch, Prometheus, Grafana, or SIEM solutions).
• Background in restaurant, retail, or distributed edge technology environments.
• Experience using AI-assisted development tools for scripting, troubleshooting, and documentation.

Key Competencies

• Generalist mindset, comfortable moving between cloud, edge, networking, and device management.
• Reliability-first thinking, treating toil reduction and error budgets as core engineering disciplines.
• Bias toward permanent fixes and automation over repeated manual intervention.
• Ability to balance strategic architecture with hands-on execution.
• Strong communication and cross-functional collaboration skills.
• A proactive and detail-oriented approach to systems design and operations.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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