Service Technician - Rescue Tool Specialist (Service & Sales)

Job Description
Job Description
THE ROLE:
This is first and foremost a mechanical and technical position. While customer relationships and territory development are important, success in this role starts with your ability to understand how complex equipment works—and how to keep it performing at the highest level. Your technical expertise is what earns customers' trust, and that trust naturally leads to opportunities to grow the business. As a
Rescue Solutions Specialist
, you'll become the technical expert for Hurst-Jaws of Life rescue tools and fire equipment throughout your territory.

You'll work directly with fire departments performing inspections, diagnostics, preventative maintenance, repairs, and complete rebuilds of hydraulic and battery-powered rescue equipment. You'll be expected to confidently disassemble, troubleshoot, repair, and reassemble complex mechanical systems while ensuring every tool meets manufacturer specifications and safety standards. The ideal candidate enjoys working with their hands, solving mechanical problems, and takes pride in restoring equipment to peak performance.

If you're the type of person who wants to know how something works, isn't afraid to take it apart, and has the skill to put it back together better than before
, you'll thrive in this role. You'll build relationships in the firehouse, on the training ground, and in the field—but those relationships are built on your credibility as a skilled mechanical professional.

WHAT WE'RE LOOKING FOR

Exceptional mechanical aptitude is essential
—you enjoy taking equipment apart, diagnosing problems, rebuilding machinery, and understanding how mechanical systems operate
Background in equipment service, automotive, diesel, heavy equipment, industrial maintenance, hydraulics, or similar mechanical field
Proven ability to troubleshoot, repair, and rebuild mechanical and hydraulic equipment with minimal supervision
Comfortable learning new technologies, including battery-powered rescue systems and electronic diagnostics
Strong interpersonal skills and ability to build trust with first responders
Self-starter who thrives in a field-based, relationship-driven role
Ability to communicate technical concepts in a clear, practical way and confidently train end users
Valid driver's license and willingness to travel locally
WHAT YOU'LL BE DOING:
Service & Technical Support
Perform annual inspections, preventative maintenance, testing, repairs, and complete rebuilds on hydraulic and battery-powered rescue tools
Diagnose mechanical, hydraulic, and electrical issues and perform repairs both in the field and in the shop
Disassemble equipment, replace worn or damaged components, rebuild assemblies, and return tools to manufacturer performance specifications
Troubleshoot equipment failures on-site and provide timely technical solutions
Ensure all tools meet safety, operational, and performance standards before returning them to service
Maintain accurate service documentation, inspection records, and repair reports
Training & Customer Partnership
Conduct hands-on tool demonstrations, maintenance instruction, and training drills
Educate departments on proper equipment operation, preventative maintenance, and best practices
Serve as the trusted technical resource for chiefs, officers, mechanics, and purchasing decision-makers
Build long-term customer relationships by delivering dependable service and technical expertise
Sales & Territory Development
Grow Hurst-Jaws of Life product sales within your assigned territory by leveraging your technical expertise and trusted customer relationships
Identify opportunities through preventative maintenance visits, existing customer relationships, and new outreach
Manage the full customer engagement process: demonstration → evaluation → quote → implementation
Partner with Firematic's apparatus and equipment teams on bundled opportunities
Represent Firematic at trade shows, department events, and industry functions
Earn performance-based incentives by delivering exceptional service, building long-term customer partnerships, expanding your territory, and helping departments implement the right rescue solutions
PREFERRED EXPERIENCE:
Background repairing hydraulic systems, rescue tools, heavy equipment, automotive, diesel, industrial machinery, or emergency equipment
Experience diagnosing, rebuilding, and servicing complex mechanical equipment
Firefighter, EMT, or experience working with fire departments
Prior customer-facing or territory management experience
WHY FIREMATIC?

Established, respected name in the fire service industry
Strong existing customer relationships across Long Island and beyond
Team-oriented, family-run culture with long-tenured employees
Opportunity to make a direct impact on life-saving operations
Ongoing factory training and manufacturer certification to expand your technical expertise
Performance-based earned incentive program that rewards technical excellence, customer satisfaction, territory growth, and business development
COMPENSATION & BENEFITS:
Competitive base salary + performance-based earned incentive opportunities
Company vehicle or allowance
Full benefits package
Ongoing training and manufacturer support
THE IMPACT:
At Firematic, this role is bigger than sales or service.

Your primary responsibility is ensuring the rescue equipment firefighters depend on is mechanically sound, properly maintained, and ready to perform without hesitation. Every inspection, every repair, every rebuild, and every training session contributes to a firefighter's ability to save lives safely and effectively. When a crew arrives on scene, they don't think about the last person who serviced their tools—they simply trust they'll work. Your mechanical expertise is what gives them that confidence. That's the standard. That's the mission.