Java Production Support

Role: Java Production Support / ProdOps Engineer

We are seeking a hands-on Java Production Support / ProdOps Engineer to support business-critical applications in production. This role requires a strong Java development foundation combined with experience in production operations, release support, monitoring, troubleshooting, and DevOps practices.

Key Responsibilities

Provide production support for Java-based applications, including monitoring, incident triage, troubleshooting, root-cause analysis, and issue resolution

Support application deployments to production through GitLab CI/CD pipelines

Build, enhance, and maintain GitLab deployment pipelines as needed

Partner with development, QA, platform, and business teams to investigate and resolve production issues

Analyze logs, application behavior, and system alerts to identify issues and recommend preventive actions

Support release activities, including deployment validation, rollback coordination, and post-production monitoring

Document recurring issues, runbooks, root-cause findings, and resolution steps

Help improve application stability, deployment reliability, and operational readiness

Required Skills and Experience

Strong hands-on Java development experience

Experience supporting Java applications in a production environment

Hands-on experience with GitLab CI/CD pipelines and application deployments

Experience with production monitoring, alert management, incident response, and root-cause analysis

Familiarity with DevOps practices, release management, and production operations

Strong troubleshooting skills across application logs, APIs, integrations, and batch processes

Clear communication skills and ability to work directly with technical and business stakeholders

Preferred Skills

Experience with AWS-hosted applications and related operational support

Experience with tools such as Splunk, Dynatrace, AppDynamics, ELK, or similar monitoring/logging platforms

Familiarity with Linux, shell scripting, SQL, REST APIs, and microservices

Banking, financial services, or other high-volume transaction-processing experience

Notes for Hiring Team

• Target candidates who started as Java developers and have moved into ProdOps, application support, SRE, or DevOps-oriented production support roles.

• The candidate should be able to troubleshoot application issues—not only monitor infrastructure or route tickets to other teams.

• GitLab pipeline experience should be hands-on, including supporting deployments and making pipeline changes where needed.

• Look for clear examples of production incidents handled, root-cause analysis performed, and issues resolved end to end.