AV Audio-Visual Analyst

Job Title: Solution Business Analyst

Location : Austin, TX (Onsite)

Duration : 12 + Months contract 

Responsibilities:

• Support and operate IT asset and facility management services (e.g., business phones, AV assets) for internal customers and users
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features
• Analyze product and market data through interactions with sales, customer success teams, and end users
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions
• Monitor competitive landscape and contribute to competitive strategy discussions
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports