Business Analyst (Telecom, OSS/BSS)

Key Responsibilities

• Gather and document business requirements from stakeholders across billing, provisioning, network operations, and customer service functions
• Translate requirements into detailed functional specs, user stories, and acceptance criteria for the engineering team
• Map current-state and future-state business process flows; identify where existing logic or legacy systems need to be re-platformed or integrated
• Document business rules, workflows, and data requirements, working closely with solution architects and engineers
• Define data requirements and integration specs across CRM, billing, OSS/BSS, and other core telecom systems
• Perform data analysis to identify trends, gaps, and improvement opportunities; build reports and dashboards to support business decision-making
• Analyze operational and performance data (usage patterns, service metrics, process bottlenecks) to identify optimization opportunities
• Own requirements traceability — ensure build matches signed-off specs; manage change requests
• Coordinate UAT: write test cases covering business workflows and system integrations; run test cycles, log and triage defects with engineering
• Analyze pilot/rollout performance data and translate insights into refinement requirements
• Produce process documentation, training materials, and runbooks for business operations teams

Required Qualifications

• 10 years as a Business Analyst or Technical BA, with a strong, demonstrable background in the telecom industry (wireless, wireline, cable, or related services)
• Solid understanding of telecom business processes — billing, provisioning, order management, OSS/BSS systems
• Strong requirements-gathering and process-mapping skills (BPMN, user stories, journey maps)
• Strong data analysis skills — able to interpret large datasets, identify trends, and translate findings into actionable business insights
• SQL proficiency for data validation and analysis; comfort working with API/integration specs
• Experience building reports/dashboards using tools such as Excel, Power BI, or Tableau
• Experience translating business logic into functional specifications for technical teams
• Excellent documentation and stakeholder communication skills — able to translate between business and engineering language

Nice to Have

• CBAP or similar Business Analysis certification
• Good to have knowledge of IVR systems — call flows, menu design, and routing logic
• Experience with telecom-specific platforms (e.g., Amdocs, Netcracker, CSG, or similar billing/OSS systems)
• Experience with test management tools (JIRA, Zephyr, TestRail)
• Familiarity with data visualization and analytics tooling