Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately.

Responsibilities

Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed.

Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology.

Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation.

Requirements

Experience providing desktop or help desk support in a detail-oriented environment, including ticket-based issue management and end-user assistance. Working knowledge of Windows operating systems, PC setup, software installation, and general hardware troubleshooting. Familiarity with Active Directory and common user access tasks such as account support, permissions, and basic administrative changes. Practical experience supporting Microsoft 365 applications and cloud-based collaboration tools.

Strong troubleshooting and analytical skills with the ability to assess issues methodically and deliver effective solutions. Clear communication skills and a customer-focused approach when assisting both technical and non-technical users. Ability to manage multiple support requests, prioritize effectively, and work independently while collaborating with broader IT teams and vendors.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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