ServiceNow AI (Now Assist) Architect - Travel required

Position: ServiceNow AI Principal Technical Consultant
Location: Remote with 25% Travel
Duration: 06-12 months

Qualifications
Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)
Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one
Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration
Recognized expertise in AI/agentic solution design within the organization
Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks
Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection
Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms
Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences
Self-starter with a demonstrated interest in staying ahead of ServiceNow''s AI/agentic product evolution
Able to travel as needed, up to 25%