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ServiceNow ITSM Technical Lead

Kanshe InfotechSunnyvale, CA🇺🇸United StatesPosted 21 Jul 2026

Why This Role Stands Out

This role offers an excellent opportunity to lead a significant platform migration and drive technical innovation within a reputable company. You'll thrive if you have strong ServiceNow ITSM expertise and a passion for process transformation, so be sure to apply.

Quick Overview

Work Type
On Site
Level
Mid Senior

Job Description

Job Title: ServiceNow ITSM Technical Lead

Location: Sunnyvale, CA (Day 1 Onsite – 5 Days/Week)
Job Type: Long-Term Contract
Interview: Face-to-Face (Local candidates preferred; relocation accepted)

Top Skills:

ServiceNow ITSM | CMDB | ITIL | Service Catalog | Workflow | IntegrationHub | REST APIs | Freshworks Migration


Job Description:

We are seeking a ServiceNow ITSM Technical Lead to lead the migration from Freshworks to ServiceNow. The ideal candidate will have strong experience with ServiceNow ITSM, platform configuration, workflow automation, integrations, and ITSM process transformation.


Required Skills:

  • 7+ years of ServiceNow ITSM development/administration experience
  • Strong experience with Incident, Problem, Change, Request, CMDB, Knowledge, and Service Catalog
  • Hands-on experience with Workflows, Business Rules, Client Scripts, and REST API integrations
  • Experience with ServiceNow CMDB, IntegrationHub, and platform migrations
  • Strong understanding of ITIL processes and ITSM best practices
  • Excellent troubleshooting, communication, and stakeholder management skills

Preferred Skills:

  • Experience migrating Freshworks/Freshservice to ServiceNow
  • ServiceNow CSA or CAD certification
  • Experience with Discovery, Service Mapping, or Automation
  • Experience working in enterprise or regulated environments

 

Skills

CAD
REST
ServiceNow
Stakeholder Management

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