EUC Engineer

Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Supporting complex real-time monitoring environments.

Part of end-to-end IT support team which also managed projects

Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android

Nice to Have Skills:

Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

Coordinate with Customers' vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

Loading/Reloading of PCs with Customer standard image for deployment.

operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites