IT - Project Management - Change Manager II

Job#: 3054463
Job Description:
Long-term contract
Hybrid onsite 2x a week in New Albany, OH
Role Summary
The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.
Key Responsibilities
Change Planning & Execution (ADKAR)

• Own full ADKAR lifecycle: impact, risk, communications, training, adoption
• Conduct change impact and readiness assessments
• Identify risks/resistance and execute mitigation plans
• Own training strategy and deliverables (course outlines, curriculum, and training documentation)
• Deliver all change artifacts (comms, stakeholder plans, adoption tracking)

Agile Delivery Integration

• Align change work to Agile lifecycle (design build test release adoption)
• Embed change activities into project plans and sprint cycles
• Partner closely with product, tech, and project teams

Stakeholder Alignment & Communication

• Clearly articulate the "why" behind changes
• Build alignment across business + technology stakeholders
• Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
• Drive engagement and buy-in at all levels

Strategic Thinking & Business Alignment

• Connect change efforts to business outcomes, operating model, and future state
• Identify adoption risks and influence solution/design improvements
• Monitor adoption metrics and adjust plans to improve outcomes

Leadership & Influence

• Coach leaders and teams through change
• Influence without authority across cross-functional teams
• Act as a trusted partner to both technologists and functional leaders

Required Qualifications (Must-Haves)

• 3-5 years of change management experience (non-negotiable)
• Proven experience executing end-to-end change (ADKAR or similar)
• Strong communication and executive storytelling skills
• Ability to build relationships and drive alignment across stakeholders
• Experience supporting enterprise technology or transformation initiatives
• Strong problem-solving and strategic thinking skills
• Ability to operate independently in a fast-paced, ambiguous environment

Preferred Qualifications (Nice-to-Haves)

• Change management certification (e.g., Prosci)
• Experience working in Agile / product delivery environments
• Exposure to large-scale digital, data, or AI transformations

Success Measures

• High adoption and effective use of new tools/processes
• Strong stakeholder alignment and positive feedback
• On-time delivery of change plans and deliverables
• Measurable improvement in adoption, engagement, and business outcomes
• Ability to proactively identify and mitigate adoption risks

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.