Scheduling Coordinator - Gastroenterology

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Scheduling Coord - Gastroenterology

Job Title

Scheduling Coord - Gastroenterology

About the Department

Scheduling Coordinator - Gastroenterology

1100 E Michigan Ave
Suite 205
Jackson, MI 49201

General Summary

The Scheduling Coordinator serves as the centralized owner of the master schedule template for a designated clinical specialty across all sites of practice. This role is responsible for maintaining consistent and standardized scheduling practices, ensuring optimal outpatient availability, and facilitating patient access. Under general supervision, the coordinator collaborates with internal scheduling teams and external stakeholders to proactively manage and report on clinic resource time.

Key Responsibilities

Master Schedule Ownership

• Solely manage and maintain the product line master schedule template.
• Own and implement all schedule changes for the service line.
• Ensure consistency and accuracy across all provider templates and scheduled clinic resources.

Scheduling Operations

• Monitor and report on outpatient availability across all sites within the assigned specialty.
• Act as a centralized resource for scheduling inquiries from referring physicians, patients, and internal teams.
• Respond promptly to patient scheduling needs and access issues.

Collaboration & Communication

• Partner with Contact Center, RPO, and other scheduling departments to align scheduling strategies.
• Communicate scheduling protocols and updates to relevant stakeholders.
• Serve as a liaison between clinical teams and administrative scheduling functions.

Standardization & Compliance

• Ensure standardized scheduling practices, protocols, and procedures across all sites.
• Maintain compliance with organizational policies and service line requirements.
• Identify and implement process improvements to enhance scheduling efficiency and patient access.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate and schedule surgeries, post-op appointments, surgical clearances, pre-admission testing, procedures, diagnostic testing, and referrals.
• Obtain insurance authorizations to ensure coverage for patient procedures.
• Provide patient education to enhance understanding and preparation for medical procedures.
• Maintain a high standard of customer service and adherence to organizational protocols.
• Anticipate issues and suggest strategies to address and improve processes.

What You Will Need

Required Qualifications

• Graduation from high school or equivalent.
• Experience in a clinical or healthcare setting.
• Ability to maintain a high standard of customer service and observance of organization protocol.
• Ability to maintain team-oriented relationships with managers, physicians, and other clinical staff.
• Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues.
• Highly organized and meticulous about details.
• Effective written and verbal communication skills.
• Solid understanding and knowledge of medical terminology.

Preferred Qualifications

• Minimum of two years of scheduling experience.
• NextGen experience.
• Knowledge of CPT, ICD9, ICD10 codes.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.

Join Our Team

Ready to make a difference? Apply now to join our dedicated team at Henry Ford Health!