UiPath & GenAI Orchestrator

• Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions. • Monitor bot execution, queues, assets, and schedules. • Deploy and manage automation packages across environments. • Coordinate with development teams for bug fixes and enhancements. • Maintain automation documentation and operational runbooks.

Role Summary We are seeking a skilled UiPath & Generative AI Application Support Engineer to provide L2/L3 support, maintenance, monitoring, and continuous improvement for enterprise automation solutions built using UiPath and GenAI technologies. The candidate will ensure high system availability, resolve production issues, optimize bot performance, and support AI-driven business processes.

UiPath Support • Support UiPath Orchestrator, Robots, Studio, and Automation Hub solutions. • Monitor bot execution, queues, assets, and schedules. • Deploy and manage automation packages across environments. • Coordinate with development teams for bug fixes and enhancements. • Maintain automation documentation and operational runbooks.

Generative AI Support • Support GenAI solutions utilizing OpenAI, Azure OpenAI, Gemini, or similar LLM platforms. • Monitor AI service performance, token usage, response quality, and API integrations. • Troubleshoot prompt failures, model response issues, and integration defects. • Collaborate with data scientists and AI engineers for issue resolution. • Assist in prompt tuning and optimization activities.

Monitoring & Operations • Utilize tools such as: • UiPath Insights • Dynatrace • AWS CloudWatch • Azure Monitor • Splunk/AppDynamics (if applicable) • Analyze logs, alerts, and application performance metrics. • Implement preventive and corrective actions to reduce incidents. Continuous Improvement • Identify automation and support process enhancements. • Recommend performance optimization opportunities. • Support platform upgrades, patching, and release activities. • Contribute to knowledge management and operational excellence initiatives.

Technical Skills • UiPath Orchestrator Administration • UiPath Studio & Robot Support • RPA Production Support & Monitoring • REST APIs and Web Services • SQL and Database Troubleshooting • Windows Server Administration • Incident and Problem Management • Generative AI platforms (Azure OpenAI, OpenAI GPT, Gemini) • Prompt Engineering fundamentals • Cloud platforms (AWS/Azure)