Technical Support Analyst

Oak Ridge, TN | Technical Support Analyst | Full-time
We are actively recruiting a Technical Support Engineer for our client in Oak Ridge, Tennessee. This is a direct hire opportunity that will require onsite work on a regular basis. This is an excellent opportunity for an early career technology professional seeking to support critical systems and end users in a collaborative environment. Must have experience with technical troubleshooting, customer support, and complex computing environments.
Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities

1. Provide technical support for hardware, software, systems, and applications.
2. Troubleshoot and resolve technical issues in a timely manner.
3. Monitor system performance and assist with operational support activities.
4. Collaborate with internal teams to identify and resolve technical problems.
5. Document issues, solutions, and support procedures.
6. Assist users with system access, functionality, and technical questions.
7. Participate in process improvement initiatives and support best practices.
8. Maintain accurate records of support activities and issue resolution.
9. Support upgrades, maintenance activities, and system implementations.
10. Perform additional duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
• Experience supporting enterprise technology environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and within a team environment.
• Familiarity with operating systems, networking concepts, and technical support practices.
• Experience documenting technical procedures and support activities.
• Ability to manage multiple priorities in a fast-paced environment.

Equal Opportunity Employer/Veterans/Disabled