Senior Application Support Engineer

We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment. Responsibilities Ensure timely resolution of issues to maintain smooth business application service operations Facilitate the successful transition of application features from development to production environments Develop and implement initiatives to improve and optimize application service operations Assist in automating manual activities to enhance service consistency and efficiency for end-users Communicate effectively with stakeholders during incident and problem management Manage escalations related to operational topics Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM Oversee release management and foster engineering alignment within Agile delivery practices Requirements 3+ years of experience in Collibra or Collibra workflow scripting Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus) Expertise in incident and problem management for application support Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM Strong foundation in Agile delivery with release management and engineering exposure Capability to handle and prioritize multiple operations or projects with attention to detail English proficiency at B2 level or higher Nice to have Knowledge of cloud services preferably AWS Familiarity with CI/CD pipelines and tools like GitLab or Jenkins Background in programming languages such as Java and Python Understanding of tools like ServiceNow, Jira and Confluence