IT Support Specialist

Description
We are looking for an IT Support Specialist to provide hands-on technical assistance for employees across hardware, software, and end-user systems in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving technical problems, supporting day-to-day operations, and delivering a dependable service experience. The role focuses on maintaining workplace technology, resolving user issues efficiently, and helping staff stay productive across desktop, mobile, and collaboration environments.

Responsibilities

Deliver first- and second-level technical support for computers, operating systems, standard applications, and peripheral equipment. Diagnose and resolve issues affecting desktops, laptops, mobile devices, and business software used by internal teams. Set up, deploy, and maintain user workstations, installed applications, and related technology assets. Provide support for conference room technology, video meetings, and audio-visual equipment to ensure smooth collaboration. Track system behavior and assist in identifying and addressing performance-related problems.

Administer user access by creating accounts, updating permissions, and supporting access control processes. Assist with basic network support, including connectivity troubleshooting and device setup. Record incidents, solutions, and technical updates accurately within the service desk ticketing system. Prepare clear user documentation and offer basic guidance to help employees use technology effectively. Route advanced or specialized issues to vendors or internal technical teams when additional expertise is required.

Requirements
At least 3 years of experience in desktop support, help desk, or a similar IT support environment. Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent hands-on experience. Strong troubleshooting ability across hardware, Windows-based systems, software applications, and basic networking issues. Experience supporting Microsoft Windows 10 and Microsoft productivity tools, including Office 365. Working knowledge of Active Directory, remote support utilities, and collaboration platforms.

Familiarity with service desk ticket management and accurate technical documentation practices. Strong communication and customer service skills with the ability to manage multiple requests effectively in a fast-paced setting. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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