Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

hackajob is collaborating with Oracle to connect them with exceptional professionals for this role.

About the team

About the Opportunity
Oracle is proud to partner with Washington Vets to Tech (WaV2T) to support transitioning service members, veterans, and military spouses as they begin their civilian technology careers. If you've completed the Server and Cloud Application: Data Center Technician Pathway, this is your opportunity to put your hands-on training, industry certifications, and mission-driven discipline to work in one of Oracle's world-class data centers.

Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

Key Responsibilities

• Leverage your WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.

• Respond to and triage incidents affecting facility or IT operations using your operational prioritization and incident response training.

• Diagnose and repair servers and networking equipment in accordance with Oracle's and industry best practices.

• Serve as a technical liaison, communicating clearly with technical and non-technical teams.

• Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.

• Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.

• Plan and commission new rack equipment, assist with data center white space design, and perform structured fiber and copper cabling.

• Adhere to compliance, safety, and environmental regulations, reflecting the high standards of your military and WaV2T background.

Required Skills & Experience

• Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience).

• 0-1 years' experience in IT infrastructure, military communications, electronics, or data center support roles (including experience gained during military service).

• Proficiency in troubleshooting servers, networking devices, and IT equipment-enhanced by hands-on labs and real-world scenario training.

• Knowledge of data center operations, including electrical, cooling, airflow management (hot aisle/cold aisle), and commissioning rack equipment.

• Strong skills in structured cabling (fiber and copper) and inventory management.

• Understanding of systems administration (Linux and/or Windows, command line), core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP), networking fundamentals (DNS, TCP/IP), and IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools).

• Physically able to lift up to 25kg and work in confined or elevated settings.

• Must be located near or willing to relocate to New Mexico.

Professional Attributes

• Mission-focused discipline, exceptional documentation, and strong time-management skills.

• Demonstrated teamwork, clear communication, and the ability to follow procedures under pressure.

• Commitment to continuous learning, safety, and compliance.

• Adaptability to new systems and willingness to contribute to a collaborative environment.

Preferred Qualifications

• Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin's University.

• Experience with incident response, escalation, and change management in a technical setting.

• Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews.

Qualifications
Minimum Job Qualifications
Education and/or Experience:

5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Job Skills:

Same as prior level plus;

Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.

Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.

Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.

IT Infrastructure/Server Trouble Shooting Experience:

3 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications
Education and/or Experience:

5 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct custome

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Cloud Environment (Hyperscale) Experience :

3 years of experience in hyperscale cloud environments.

Certifications:

Data Center or Cloud Industry Certifications.