Inside Sales Program Manager

Job Description
Job Description
Inside Sales Program Manager
Sales Focus Inc. (SFI)
Location: North Charleston, SC
Full-Time | Base Salary + Performance Bonus + Benefits
About Sales Focus Inc. Sales Focus Inc. (SFI) is the pioneer and leader in sales outsourcing. For more than 25 years, we have helped companies across the United States and internationally accelerate revenue growth through outsourced sales solutions, dedicated sales teams, and customer acquisition strategies.

Since 1998, SFI has launched over 1,300 sales campaigns and hired more than 12,000 sales professionals across industries including technology, energy, telecom, healthcare, SaaS, and professional services. We are currently seeking an experienced and driven Inside Sales Manager to lead B2B SDR and appointment-setting programs for national clients. P osition Overview
The Inside Sales Manager is responsible for overseeing business-to-business inside sales and appointment-setting programs for SFI clients across multiple industries.

This role focuses on outbound prospecting, lead generation, appointment setting, pipeline development, and client acquisition. The Inside Sales Manager will lead SDR teams responsible for engaging decision-makers, qualifying opportunities, and setting appointments for enterprise and mid-market sales organizations. This individual will oversee daily sales operations, coaching, recruiting, KPI management, and client communications while driving overall program performance and growth.

Key Responsibilities
Lead and manage B2B SDR and appointment-setting teams across multiple client programs
Oversee outbound prospecting initiatives targeting business owners and executive-level decision-makers
Serve as the primary operational liaison between SFI and assigned clients
Participate in client kickoff meetings, onboarding, and launch planning
Recruit, interview, onboard, and train inside sales representatives and SDRs
Develop call strategies, outreach cadences, scripts, and operational playbooks
Conduct ongoing coaching, call reviews, and performance management sessions
Monitor KPIs including outbound activity, contact rates, appointments set, pipeline creation, and conversion metrics
Ensure teams consistently achieve client objectives and monthly performance goals
Identify process improvements and operational efficiencies to increase performance
Deliver weekly reporting, recommendations, and strategic insights to clients and executive leadership
Drive client satisfaction, retention, and program expansion opportunities
Qualifications
3+ years of inside sales management, SDR leadership, or appointment-setting management experience
Prior experience managing outbound B2B sales development teams required
Proven ability to lead teams against KPIs, quotas, and pipeline generation goals
Experience in outsourced sales, lead generation, SaaS, technology, staffing, or professional services preferred
Strong coaching, leadership, and employee development skills
Ability to manage multiple programs and priorities simultaneously
Excellent communication, organizational, and problem-solving skills
Experience using CRM systems such as HubSpot or Salesforce preferred
Proficiency with Microsoft Office and virtual communication platforms
Compensation & Benefits
Competitive base salary plus uncapped performance incentives
Health, dental, and vision insurance
401(k) program
Paid time off and paid holidays
Career advancement opportunities within a growing national organization
Collaborative, entrepreneurial, and performance-driven culture
Why Join SFI?

Sales Focus Inc. is one of the most established names in outsourced sales. Our inside sales division supports national and international clients looking to accelerate pipeline generation and customer acquisition through dedicated SDR and appointment-setting teams. This role provides the opportunity to lead high-impact B2B sales programs, work directly with executive leadership, and play a key role in scaling strategic client partnerships. If you are a competitive, results-driven leader who thrives in fast-paced B2B sales environments, we encourage you to apply.

Learn more about Sales Focus Inc. at
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