Customer Service & Marketing Coordinator

Job Description
Job Description
About the Role
Schoen's Roofing & Exteriors is a growing company serving homeowners across Nebraska, Iowa, Kansa and Missouri — and we're building the brand to match. We're looking for an organized, personable, and creative coordinator to be the first face and voice of our Beatrice office while owning the day-to-day execution of our marketing efforts. This role is split between customer-facing office operations and hands-on marketing support — ideal for someone who's equally comfortable on the phone with a customer and behind the camera creating content.

Responsibilities
Customer Service & Office Operations
Serve as the first point of contact for all customers — answering phones, greeting walk-ins, and ensuring every interaction reflects the Schoen's standard
Process customer payments and apply them accurately to accounts
Pull city and municipal building permits online or by phone as required for jobs
Assist with customer invoicing and follow up on outstanding payments
Support filing, job costing updates, and general administrative tasks as assigned
Handle inbound customer inquiries and route or escalate as needed
Marketing & Social Media
Own and manage Schoen's presence on Facebook, Instagram, and TikTok
Create and post engaging content (job transformations, team culture, community moments, promotions, and storm season awareness)
Monitor and respond to comments, messages, and reviews
Order business cards and marketing materials through online vendors
Help coordinate community events, home shows, golf sponsorships, and other outreach opportunities
Learn and operate our 3D printer and laser engraver to produce branded merch for events and giveaways
Assist with other marketing projects and campaigns as assigned
What We're Looking For
Required
Active and engaged on Facebook, Instagram, Linked In and TikTok (as a creator)
Basic photo and video editing skills (Canva, CapCut, or similar)
Prior social media content creation experience
Strong communicator.

Professional, warm, and reliable on the phone and in person
Organized and detail-oriented, especially when handling payments, permits, and customer records
Comfortable representing a brand in person at community events
Self-starter who owns their work without needing constant direction
Bonus
Experience in an office, customer service, or administrative role
Familiarity with construction, roofing, or home services industry
Event planning or community outreach experience
Hands-on or crafty mindset for the merch production work
Familiarity with CRM or business software

What We Offer
Competitive hourly pay based on experience
Health benefits at 90 days
PTO and sick leave
Join a company on a strong growth trajectory with real opportunity to grow your role as we scale
Hybrid schedule. Monday–Friday, 8am–5pm with one work-from-home day per week after onboarding