Support Engineer

Job Title: Support Engineer

Job Location:

Job Type: Contract

Job Overview:

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have:

• Mandatory experience with Immuta including production support, policies, access control, and integrations.
• Experience with Collibra platform/application support and workflow/metadata concepts.
• Proficiency in AWS services including IAM, S3, and CloudWatch.
• Preferred experience with Redshift, Glue, and Lake Formation.
• Experience with Linux/Unix troubleshooting.
• Proficiency in SQL and basic scripting.
• Knowledge of incident, problem, and change management processes.
• Understanding of Immuta integration points with AWS data platforms and Collibra as an external catalog.

Responsibilities:

• Provide L2/L3 production support for Immuta and Collibra platforms.
• Monitor applications, integrations, jobs, APIs, and platform health.
• Troubleshoot Immuta policies, data access, subscriptions, tags, and policy enforcement.
• Support Collibra workflows, assets, domains, communities, metadata, lineage, and integrations.
• Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation, and related data platforms.
• Analyze application/platform logs and perform root-cause analysis (RCA).
• Handle production incidents, service requests, and problem tickets within SLA.
• Coordinate with cloud service providers and engineering teams for complex issues.
• Support deployments, configuration changes, patches, and production enhancements.
• Develop and support operational scripts using Python, Shell, or SQL where required.
• Maintain SOPs, KB articles, support documentation, and RCA reports.
• Participate in on-call or weekend support when required.

Nice to Have:

• Experience with Redshift.
• Experience with Glue/Lake Formation.

Skills:

• Immuta.
• Collibra.
• AWS.
• IAM.
• S3.
• CloudWatch.
• Redshift.
• Glue.
• Lake Formation.
• Linux.
• Unix.
• SQL.
• Python.
• Shell Scripting.
• Incident Management.
• Problem Management.
• Change Management.

Qualification And Education:

• 10+ years of experience in IT support or engineering.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities