IT Project Manager with ServiceNow Implementations

Job Role: IT Project Manager – ServiceNow (SNOW) Implementations

Location: Downtown Houston, TX (Day 1 On-site, No Remote-No Exceptions.  Must start on-site from Day 1 and provide written confirmation of the same)

Duration: 6+ Months

Type: Contract

ABOUT POSITION:

• Looking out for an experienced IT Project Manager with 5–10 years of experience managing IT projects and hands-on exposure to ServiceNow (SNOW) module implementations
• The ideal candidate will have experience coordinating implementation activities across business continuity and disaster recovery, AI Control Tower, and vulnerability management initiatives.
• The candidate will be responsible for end-to-end project delivery, including planning, scheduling, requirements coordination, stakeholder management, risk and issue tracking, implementation oversight, testing, deployment, and post-implementation support
• The role requires the ability to work closely with business stakeholders, technical teams, ServiceNow developers, platform architects, and cybersecurity teams to deliver projects within agreed timelines and scope.

RESPONSIBILITIES:

• Manage end-to-end delivery of ServiceNow module implementation and enhancement projects, from initiation and requirements gathering through deployment and transition to operations.
• Develop project plans, schedules, milestones, resource plans, status reports, RAID logs, and implementation roadmaps.
• Coordinate business stakeholders, ServiceNow developers, architects, infrastructure teams, cybersecurity teams, and third-party vendors.
• Track project scope, schedule, budget, dependencies, risks, issues, and change requests
• Facilitate project governance meetings, stakeholder reviews, status updates, and steering committee discussions
• Coordinate requirements workshops, solution design reviews, configuration and development activities, system integration testing, user acceptance testing (UAT), and production deployment
• Ensure appropriate documentation, approvals, change management, release readiness, and operational handover
• Monitor project progress, proactively escalate delivery risks, and drive resolution of blockers and dependencies.
• Ensure implementation deliverables meet business requirements, security standards, and organisational governance expectations.

MANDATORY SKILLS:

• Business Continuity, ERP and Disaster Recovery: Manage projects involving business continuity planning, ERP resiliency, disaster recovery (DR), and application recovery readiness.
• Coordinate application owners, ERP teams, infrastructure, cloud, database, and business continuity stakeholders.
• Track recovery requirements, DR plans, testing schedules, recovery objectives, dependencies, and remediation actions
• Coordinate DR exercises, failover/failback activities, validation, and reporting, as applicable
• ServiceNow experience with relevant continuity, resilience, risk, or recovery workflows is preferred.
• AI Control Tower Module: Manage implementation of the ServiceNow AI Control Tower module or related AI governance capabilities.
• Coordinate requirements, platform configuration, integrations, testing, and deployment with business and technical teams.
• Track AI use cases, governance requirements, risk and compliance controls, ownership, approvals, and reporting, as applicable to the solution scope.
• Facilitate stakeholder alignment across AI, data, security, risk, compliance, and platform teams
• Ensure implementation milestones, documentation, and operational handover are completed.
• Vulnerability Management: Manage vulnerability management implementation or enhancement initiatives, including workflow integration, remediation tracking, and reporting.
• Coordinate cybersecurity, infrastructure, application, cloud, and vulnerability remediation teams.
• Track vulnerability findings, remediation owners, severity, due dates, service-level agreements (SLAs), exceptions, and closure status.
• Coordinate integration or workflow requirements between ServiceNow and vulnerability scanning/security tools, where applicable.
• Monitor remediation progress, resolve dependencies, escalate overdue actions, and support compliance reporting.

SUCCESS CRITERIA:

• Deliver implementation milestones within agreed scope, schedule, and budget.
• Maintain clear visibility into project risks, dependencies, issues, and remediation actions.
• Ensure successful testing, deployment, stakeholder acceptance, and operational handover.
• Establish effective coordination among business, technical, cybersecurity, and platform teams.
• Provide accurate and timely project reporting and proactively drive issue resolution.