Operations & Project Management

Manager, Client Services Project Manager

NICEUSA - Atlanta🇺🇸United States

Why this role stands out

Elevate your career at NICE by leading a high-performing team in a dynamic environment that champions innovation and professional growth. This hybrid role is perfect for an ambitious leader who thrives on driving impactful, cloud-based public safety solutions while fostering a culture of excellence. Seize this opportunity to make a tangible difference and apply today to join a team that consistently pushes the boundaries of what is possible.

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationUSA - Atlanta, United States

Stakeholder ManagementAccount ManagementCase ManagementContinuous ImprovementCustomer SuccessMS ProjectPMPRisk ManagementProject Management

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Manager, Project Management – Public Safety

About the Role

As a Manager of Project Management at NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions. You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.

How You Will Make an Impact

• Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)

• Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations

• Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team

• Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R&D, and Technical Account Management teams to ensure seamless handoffs and execution

• Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements

• Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking

• Guide escalation management and ensure projects meet quality, timeline, and budget commitments

• Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting

What We’re Looking For

• Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)

• PMP or relevant Project Management certification strongly preferred

• 8+ years of experience managing SaaS or technology solution delivery

• Minimum 5 years of proven people management, team leadership, and direct reports supervision

• Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments

• Familiarity with technical integrations to third-party systems (e.g., APIs, data exchange, and interface requirements)

• Exceptional planning, prioritization, and risk management skills

• Strong communication, stakeholder engagement, and escalation management abilities

• Collaborative mindset with a proven ability to build partnerships and align cross-functional teams (Sales, Solution Architects, Customer Success, Support, R&D) around shared goals

• Skilled at facilitating teamwork, resolving conflict constructively, and fostering open feedback and knowledge sharing across distributed teams

• Track record of driving team performance and operational excellence through metrics and coaching

• Empathetic leadership style: listens actively, builds trust, and supports team members’ well-being and growth while holding high standards

• Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks

• Willingness to travel as needed to customer locations (travel up to 25%)

Nice to Have

• Familiarity with public safety or justice systems (e.g., case management, Evidence management)

Why You’ll Love Working at NICE

• Lead mission-critical implementations that directly impact public safety operations

• Build and grow a high-performing Project Management team

• Join an innovation-driven, global organization committed to your growth and success

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.