Onsite || Project Manager (Commercial Systems) || Rochester, NY

Hello

• Lead and manage multiple enterprise IT projects from initiation through transition to BAU, ensuring alignment to strategic goals and value delivery.
• Develop detailed project plans covering scope, objectives, timelines, resources, and budgets; forecast and manage variances using appropriate lifecycles (Agile, Waterfall, hybrid).
• Apply bestpractice governance across risk, resource, dependency, benefits, and financial management to deliver outcomes on time and to budget.

• Orchestrate crossfunctional delivery for programs such as Unified Commerce, multiregion Oracle ERP and EDI integrations, and CRM/CLM platform
• workstreams; align business goals with engineering execution and platform scalability.
• Enforce SDLC governance, including release discipline, quality gates, and traceability from backlog to deployment.

• Facilitate workshops with Business Analysts and technical leads to elicit requirements, identify process inefficiencies, and design pragmatic improvements spanning deployment pipelines, integrations, and support processes.
• Lead crossfunctional teams to implement solutions that improve throughput, stability, and timetovalue across regions.

• Map stakeholder needs and execute management and communication plans that provide timely, transparent status, risks, and decision logs across leadership, engineering, and regional business teams.
• Coordinate with Engineering, QA, Platform/Operations, Security, Data, and GCO teams to unblock dependencies and drive delivery.

• Define success criteria and KPIs (e.g., cycle time, deployment success rate, incident MTTR, business adoption metrics) and track benefits realization for each release/train.
• Monitor progress with an emphasis on critical path items that deliver expected benefits; adjust plans proactively to achieve objectives.
• Conduct postimplementation reviews to capture lessons learned and feed continuous improvement.

• Govern change across environments using ServiceNow workflows (CAB, SDLC), coordinate release calendars and readiness reviews, and mitigate risks to ensure smooth, controlled deployments across markets.
• Report change impacts and readiness to GCO and GCX PMO leadership, ensuring stakeholder alignment throughout the lifecycle.

• Maintain comprehensive project artifacts charters, plans, RAID logs, decision records, change requests, and transitiontosupport packages in line with PMO governance.
• Prepare and present clear, compelling updates and recommendations to senior leadership and stakeholders at all levels.

• Promote continuous improvement through lessons learned, template/process enhancements, and knowledge sharing across global teams.
• Travel Requirements: This is a global role and as such travel is occasionally required internationally and sometimes domestically for project meetings and workshops. On average this is around 5-10% of the role but can vary depending on the projects assigned.

• Strong analytical and problemsolving skills; ability to think critically and use data to guide decisions.
• Excellent communication and interpersonal skills; proven ability to influence across cultures and seniority levels.
• Advanced project/program management skills, including governance across Agile/Waterfall/hybrid lifecycles; proficiency with Azure DevOps, JIRA, Planview AdaptiveWork, and ServiceNow (change/incident/release/SDLC), plus SharePoint and MS Office.

• Auth0/Okta
• Conga CLM
• Oracle ERP
• Salesforce CRM
• Salesforce Data Cloud
• Veeva, in Promomats

• Platform Engineering
• Integrations
• Incident & Release Management
• Agile Delivery
• Ecommerce
• CRM/CLM
• Global ERP/EDI Rollouts
• Commercial / Commercial IT initiatives
• Veeva PromoMats experience would be a strong plus