Network Request Fulfillment Quality Assurance Analyst

Network Request Fulfillment Quality Assurance Analyst | Sterling, VA, United States | Hybrid | $86,600 - $181,800 We are seeking a detail-oriented analyst to ensure the quality and efficiency of intricate network request fulfillment processes within a leading organization renowned for its commitment to national security and technological innovation. This role is pivotal in monitoring, analyzing, and improving the handling and completion of network requests within a robust IT service management framework. The Role • Conduct regular audits of network request fulfillment processes to ensure compliance with established standards. • Analyze request fulfillment data to identify trends, patterns, and areas for improvement. • Develop and maintain quality metrics and key performance indicators (KPIs) for network request fulfillment. • Perform quality checks on completed network requests to ensure accuracy and completeness. • Develop and maintain dashboards in ServiceNow to monitor performance and identify improvements. • Collaborate with the team to implement process improvements based on quality analysis findings. What You'll Need • Bachelor’s degree in Computer Science, Information Technology, or related field. • 5+ years of relevant work experience. • TS/SCI with Polygraph clearance required. • Understanding of networking concepts and technologies. • Familiarity with ITIL framework and IT service management principles. • Experience with ITSM tools and ticketing systems. What's On Offer • A competitive salary range of $86,600 - $181,800. • Comprehensive benefits package including healthcare, retirement, and family support. • Robust learning and development opportunities to support career growth. • Flexible time off benefits for work-life balance. Apply via Haystack today!