IT Helpdesk Specialist-Hardware

IT Support Specialist

Position Type: Contract with potential for Contract-to-Hire
Work Arrangement: Onsite

We are seeking an IT Support Specialist with strong technical aptitude and excellent customer service skills to provide hands-on support in an onsite environment. This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and supporting a variety of technology and mobile devices.

The ideal candidate will have a solid general technology background, strong problem-solving skills, and the ability to learn new systems and technologies quickly.

Responsibilities:

• Provide technical support and troubleshooting for end users.
• Diagnose and resolve hardware, software, device, and connectivity issues.
• Support Zebra scanners, handheld devices, mobile printers, and related equipment.
• Assist users with technical issues in a professional, patient, and customer-focused manner.
• Troubleshoot issues and escalate more complex problems when appropriate.
• Install, configure, and support end-user devices and equipment.
• Document technical issues and resolutions.
• Learn and support new technologies and systems as needed.
• Provide hands-on onsite technical support.

Qualifications:

• Previous IT Support, Help Desk, Desktop Support, Technical Support, or related experience.
• Strong general technology and troubleshooting skills.
• Experience with Zebra scanners, handheld devices, and mobile printers strongly preferred.
• Excellent customer service and communication skills.
• Ability to communicate effectively with both technical and non-technical users.
• Quick learner with the ability to adapt to new systems, devices, and technologies.
• Strong problem-solving skills and attention to detail.
• Must be willing and able to work onsite.

This is a contract opportunity with the potential to convert to a permanent position.