Sales Support Associate

Job Description
Job Description
Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
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Essential Duties and Responsibilities

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
Respond to client inquiries (sales and billing)
Interact with customers via webinar, phone and email
Assist with inbound and outbound calls
Be a key point of contact for subscription renewals
Monitor and track daily, weekly and monthly billing
Fully understand clients digital journeys, boost conversion, retention and customer delight
Fully understand and own Mvix billing system:
Prepare and send invoices to clients
Identify and improve billing gaps
Identify and improve churn
Create estimates / proposals for existing clients who are looking for additional products from us
Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
Followup with clients on the status of those proposals
Assist the sales team, as needed
Create Orders, Invoices and ensure timely payment from clients
Generate and maintain reports and analytics
What does it take to be a SSA at Mvix?

Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment. Proven accounting experience with strong mathematical skills is a PLUS
Strong customer service and time management skills
Understanding of basic principles of finance, accounting and inside sales
Superb time management and detail orientation
Proven Client Interaction experience
Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.

Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.

Team player mentality
Competitive Spirit
Ability to work in a fast-paced, high-energy environment
Preferred skills and qualifications
Associate’s degree or equivalent
Experience in accounts receivable (or accounts payable)
Experience in driving process improvement
Schedule
Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break
Staggered Shifts are available upon request
This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.

Benefits include: generous PTO, sick leave and holidays health and dental insurance ongoing certification opportunities competitive 401k match flexible hours (no weekend/overnight shifts) gym membership reimbursement company-funded professional development life insurance short-term disability insurance tenure bonus (5yr & 10yr)
And much more……………
Did we mention a pet friendly environment? We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.