Program Manager - Research, Insights & Analytics

Description:
Hybrid 2 days onsite / 3 days remote in Washington, DC
Our client seeks a Program Manager - Research, Insights & Analytics to lead the design, execution, and integration of quantitative and qualitative research that informs strategy, innovation, customer and member experiences, product development, and decision-making. The role operates within a business strategy context and will partner across departments to define learning agendas, gather and analyze data, and translate findings into actionable recommendations. The ideal candidate will manage a portfolio of research initiatives, maintain methodological rigor, and communicate insights to executive audiences.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $38.00 to $48.00/hr. w2
JN -24
Responsibilities:

• Develop and execute a research roadmap aligned with organizational priorities.
• Partner with leaders to identify critical business questions and research needs.
• Select appropriate methodologies for strategic challenges and opportunities.
• Establish research standards, best practices, and governance processes.
• Manage multiple research initiatives to ensure quality and timeliness.
• Design and manage surveys, tracking studies, segmentation, market assessments, and evaluations.
• Develop measurement frameworks and KPIs.
• Conduct statistical analyses to identify trends, drivers, opportunities, and risks.
• Analyze customer, member, market, operational, financial, and behavioral datasets.
• Develop forecasting models, scenario analyses, and predictive insights.
• Ensure data quality, integrity, and methodological rigor.
• Lead interviews, focus groups, online communities, and other qualitative studies.
• Develop discussion guides and research protocols.
• Conduct thematic analysis to identify needs, perceptions, motivations, and pain points.
• Utilize AI-enabled and traditional qualitative analysis tools.
• Triangulate qualitative findings with quantitative data.
• Synthesize information from multiple sources into clear narratives.
• Develop executive-ready reports, dashboards, presentations, and visualizations.
• Present insights and recommendations to senior leadership.
• Communicate implications, risks, and opportunities for decision-makers.
• Create and maintain dashboards and scorecards to track performance.
• Monitor trends in engagement, satisfaction, adoption, retention, and growth.
• Establish and monitor organizational KPIs.
• Support performance measurement and evaluation initiatives.
• Identify opportunities to improve efficiency and outcomes.
• Provide data-driven recommendations for strategic planning.
• Conduct market opportunity assessments and competitive analyses.
• Support innovation, product development, customer experience, and membership initiatives.
• Evaluate program and product effectiveness and ROI.
• Identify emerging trends and future opportunities.
• Build partnerships with executives, leaders, and cross-functional teams.
• Serve as a trusted advisor on research, analytics, and insights.
• Facilitate workshops, discussions, and insight reviews.
• Promote a culture of evidence-based decision-making.

Experience Requirements:

• 5+ years in research, insights, analytics, market research, or related fields.
• Demonstrated qualitative and quantitative research experience.
• End-to-end project and stakeholder management experience.
• Ability to translate complex findings into actionable recommendations.
• Familiarity with survey and analytics tools such as Qualtrics, R, SQL and BI tools such as Power BI or Tableau, with statistical literacy for segmentation, conjoint, and experiments.
• Familiarity with qualitative tools such as DoveTail, ListenLab, or Natter.ai and collaboration tools such as Miro or Mural.
• Strong stakeholder management, executive storytelling, and facilitation skills across a matrixed, multi-location environment.
• Project management excellence including scope, timelines, vendor contracts, and quality control.
• Experience in associations, academic publishing, STEM, or mission-driven organizations.

Education Requirements:

• Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or related field.
• Master's degree preferred in a research, analytics, or social science discipline.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
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About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
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