Technical Support Technician

Job Title: DCO Technician
Duration: 6-month contract (potential extension/conversion)
Location: Sterling, VA
Pay Range: $20- $24/hr

Day to Day:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.


• Documents, tracks and monitors the problem to ensure a timely resolution.


• May require an associate s degree in a related area and 0-3 years of experience in the field or in a related area.


• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.


• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.


• Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Must-Haves:

• 0-3 years of experience in the field or in a related area


• Experience working on driver repairs/dry-work/break-fix


• Basic familiarity with computer hardware


• Understands Clients Leadership Principals


• Lift up to 40lbs

Nice to Have:

• CompTIA A+ & Network+ Certification


• Data center experience

Education/Certifications:

• Associate s degree in a related field.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).