Database Administrator (Postgres, Observability & DBaaS) - (NPW)

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
This role is the hands-on subject-matter expert for database observability and PostgreSQL within GIC's database engineering function. The incumbent runs and improves the day-to-day operational estate - instrumenting it, automating it, and operating databases as a managed service - while supporting the wider migration toward cloud and modern database platforms. This is a delivery-focused engineering role rather than an architecture role.
Key Responsibilities
Database operations and administration

• Administer, tune and support PostgreSQL across production and non-production environments, including installation, upgrade, patching, backup and recovery.
• Operate and support the wider estate alongside the platform team, with working depth in Oracle and MSSQL where required.
• Manage cloud-hosted and managed database services (AWS RDS/Aurora or equivalent), applying cloud-native operating patterns.
• Deliver and operate database-as-a-service capability - provisioning, lifecycle management, standard templates and self-service consumption models.
• Perform capacity planning, performance diagnostics, query tuning and root-cause analysis on production incidents.

Observability and automation

• Act as SME for database observability: instrument the estate end to end using Datadog, Oracle Enterprise Manager (OEM) and equivalent platforms.
• Build and maintain dashboards, alerting, SLIs and error budgets that give engineering and application teams a real view of database health.
• Automate routine administration, provisioning and configuration change using Python and Ansible.
• Contribute to CI/CD pipelines for database change, with GitHub-based source control.
• Reduce manual toil by converting recurring operational tasks into repeatable, tested automation.

Security, compliance and service management

• Apply enterprise information security standards to database components - hardening, access control, encryption and vulnerability patching.
• Maintain runbooks, DR procedures and operational documentation to an audit-ready standard.
• Handle incident, change and request management through ServiceNow, within agreed SLAs.

Essential Qualifications and Skills

• Bachelor's degree in computer science or a related field, or an equivalent combination of education and experience.
• 8+ years hands-on database administration in a large enterprise, with strong PostgreSQL depth; financial services exposure preferred.
• Demonstrable expertise in database observability tooling - Datadog, OEM, Grafana or equivalent.
• Working knowledge of cloud database services and managed-database operating models on AWS, Azure or Google Cloud Platform.
• Automation capability in Python and Ansible; SQL and Shell scripting.
• Linux/Unix administration proficiency, with a working understanding of networking and storage.
• Experience supporting change and incident management through ServiceNow.
• Strong troubleshooting discipline and clear written communication.

Desirable

• Exposure to Oracle (RAC, Data Guard) and MSSQL Always On.
• Familiarity with modern database and lakehouse platforms - Databricks, CockroachDB, MongoDB, Cassandra.
• Terraform or other Infrastructure-as-Code experience.
• Public cloud or PostgreSQL certification.

Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.