Serviceberater (m/w/d) am Standort Hannover-Langenhagen

Serviceberater (m/w/d) | Langenhagen, Niedersachsen, Germany | Hybrid We're hiring on behalf of a leading European manufacturer of commercial vehicles and transport solutions, part of a global automotive group. This organization is known for its commitment to making mobility more sustainable, safer, and efficient. They operate with a large team of experts across many locations in Germany, fostering a culture of growth, courage, strength, and appreciation. The Role • Serve as the primary point of contact for customer service, handling inquiries in person and via phone. • Coordinate and prepare appointments for vehicle service and repairs. • Create repair orders, estimate costs, and conduct technical clarifications for customer issues. • Manage claims and warranty processes. • Support customer acquisition efforts and collaborate with the workshop to assign tasks to technicians. • Liaise closely with the workshop management. What You'll Need • Completed vocational training as an automotive mechatronics technician, preferably in the commercial vehicle sector. • Qualification as a workshop master or certified service advisor is a plus. • Some relevant professional experience in service consulting is desirable. • Proficiency with IT systems including MS Office and SAP. • A self-motivated, customer-oriented approach with strong decision-making skills and flexibility. • High commitment and teamwork ability. What's On Offer • Competitive salary based on industry collective agreements, with additional bonuses, holiday, and Christmas pay. • Comprehensive benefits package including company pension scheme and support for capital-forming savings. • Generous paid time off with 30 vacation days and a standard 40-hour work week. • Opportunities for professional development and financial support for obtaining C/CE driving licenses. • Employee benefits such as car leasing options and team events fostering a positive work environment. Apply via Haystack today!