Benefits Administration Services Associate II

Conduent is seeking a Benefits Administration Services Associate II to support complex benefits processing for large government and commercial clients. In this role, you will manage employee enrollment and changes, validate eligibility, and process corrections within digital platforms and workflow tools. You will handle escalated inquiries, analyze data for discrepancies, and ensure compliance with plan rules and service-level standards. Working in a collaborative, performance-driven environment, you will contribute to continuous improvement, document procedures, and support process automation and system enhancements.

Responsibilities

• Process employee benefits enrollments, changes, and terminations accurately within defined SLAs.
• Review and validate eligibility, plan rules, and documentation for compliance and accuracy.
• Investigate and resolve escalated benefits issues and inquiries from clients or employees.
• Use digital platforms, HRIS systems, and workflow tools to manage high-volume transactions.
• Analyze data to identify discrepancies and perform corrections or adjustments as needed.
• Document procedures, update knowledge bases, and support training materials for process consistency.
• Collaborate with operations, HR, and technology teams to support system updates and enhancements.
• Contribute to continuous improvement initiatives, suggesting process and automation opportunities.
• Generate and review reports to monitor quality, timeliness, and compliance metrics.
• Maintain confidentiality and adhere to all regulatory, client, and company policies.

Required Skills

• Benefits administration
• HRIS/benefits platforms
• Data entry accuracy
• Excel and data analysis
• Customer service
• Case management tools
• Process documentation
• Compliance and eligibility rules
• Issue resolution
• Workflow management