AIOps Program Manager

Role: Sr. AIOps Program Manager  

Location: Dallas, TX (Remote)

Duration: long term contract

Required Skills:

• Minimum 13+ years of overall IT experience.
• 10+ years of Program, Portfolio, Transformation, or PMO leadership experience.
• Experience managing enterprise technology portfolios and strategic initiatives.
• Manage the intake, evaluation, prioritization, and tracking of AI, AIOps, and automation use cases.
• Facilitate governance processes, portfolio reviews, steering committee meetings, decision tracking, and executive reporting.
• Maintain the AIOps portfolio roadmap, including dependencies, risks, issues, and delivery plans.
• Develop business cases and track value realization, including cost savings, productivity gains, and operational improvements.
• Create executive dashboards, KPIs, scorecards, status reports, and leadership presentations.
• Drive cross-functional coordination across ServiceNow, Operations, Infrastructure, Security, Engineering, and vendor teams.
• Partner with technical and business stakeholders to align AI and automation investments with strategic objectives.
• Monitor portfolio health and provide recommendations to support prioritization, funding, and execution decisions.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience facilitating governance forums, steering committees, and executive decision-making processes.
• Proven ability to develop business cases, ROI models, KPI frameworks, and value realization programs.
• Experience leading large-scale initiatives across multiple technology organizations.
• Strong analytical, organizational, and problem-solving skills.

Preferred Skills:

• Background or previous project leadership in ServiceNow, Now Assist, or Workflow Automation
• Demonstrated understanding of IT Observability, Monitoring and Metric Reporting

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