Service Delivery Manager

Company Description

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

?Werean award-winning employer reflecting how our employees are at the very heartof whatwe do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

Werea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!.

Job Description

Role Overview

As a Service Delivery Manager, you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers, the wider Service Delivery team, and Technical Consultants to deliver high-quality outcomes and drive customer satisfaction.

Roles & Responsibilities

• Service Reporting:Produce both customer and internal service reporting.
• Service Reviews:Conduct regular reviews with customers.
• Customer Management:Handle escalations, issues, problems, and requirements.
• Financial Management:Oversee invoicing and financial aspects of assigned accounts.
• Forecasting:Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
• Compliance:Ensure ISO20000 compliance and best practices.
• Service Improvement:Identify and implement continual service improvement initiatives.
• Risk Management:Manage business risk and ensure business continuity.
• Customer Satisfaction:Achieve targets and drive improvement initiatives.
• Business Development:Explore and drive opportunities for new or additional work within existing customers.

Qualifications

Qualifications, Essential skills and Experience

• Experience:8+ years in Service Delivery Management.
• Language:Fluency in English.
• Communication:Strong verbal and written communication skills.
• Customer Service:Proven experience in customer service and relationship management.
• Analytical Skills:Strong analytical abilities.
• Revenue Generation:Track record of driving revenue opportunities.
• Process Orientation:Ability to work within a process-driven environment.
• Forecasting:Experience in monthly forecasting of financials.
• Initiative:Self-starter with the ability to drive assignments and escalate when necessary.
• Teamwork:Team player with a strong customer-centric ethos.
• ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition

Additional Information

Why Version 1?

?At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version1 is an equal opportunities employer.

We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially.

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