PMO (Project Management Office)

Role: PMO

Location: Chicago, IL (Oniste)

Responsibilities

• Manage complex projects from concept through completion, including project plans, schedules, budgets, deliverables, communication plans, risk and issue logs, status reports, and performance metrics.
• Lead and manage multiple project teams focused on improving clinical and operational processes.
• Develop and implement risk management plans, including risk identification, impact analysis, resolution, tracking, documentation, and communication.
• Collaborate with medical, nursing, operational, and Finance leadership to implement clinical care redesign initiatives.
• Partner with clinical and operational teams to establish and embed effective clinical and operational best practices.
• Work with hospital-based services to identify, develop, and implement high-functioning, role-based workflows.
• Foster a culture of continuous improvement and patient-centered care by providing training and guidance on data utilization and process improvement.
• Educate and support teams in the use of Plan-Do-Study-Act (PDSA) or similar quality improvement methodologies to drive practice transformation and stronger clinical management.
• Track performance against established targets using dashboards and other reporting tools.
• Analyze performance data and trends, identify opportunities for improvement, and communicate findings and recommended actions to leadership.
• Maintain and communicate performance dashboards for hospital-based services.
• Ensure programs and initiatives are implemented consistently with approved designs, organizational policies, security standards, and regulatory requirements.
• Manage the day-to-day operational aspects of assigned projects and ensure project documentation is accurate, complete, and current.
• Develop and execute change management activities to support successful adoption of project initiatives, including communication, training, and documentation.
• Conduct process capacity, capability, and gap analyses to identify opportunities for operational improvement.
• Effectively communicate project requirements, progress, risks, issues, and outcomes to sponsors, stakeholders, project teams, and leadership.
• Deliver presentations and project information to stakeholders as needed.

Requirements:

• Bachelor’s degree from an accredited college or university required; Master’s degree in Business Administration, Public Policy, or a related field preferred.
• Minimum of 5 years of full-time professional experience in healthcare administration or project management.
• Minimum of 2 years of healthcare experience facilitating clinical quality improvement initiatives within a teaching hospital.
• At least 1 year of experience using Microsoft Project or a comparable project management tool.
• Lean Six Sigma training or certification.
• Thorough knowledge of project management methodologies, including planning and tracking project scope, schedules, budgets, deliverables, risks, and performance.
• Experience with operational clinical redesign and healthcare process improvement initiatives.
• Knowledge of improvement methodologies such as Lean Six Sigma, PDSA, or Systems Theory.
• Strong knowledge of business operations with experience leading cross-functional project teams.
• Proficiency with Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• Strong analytical and problem-solving skills with the ability to evaluate complex issues using research, data, and analytical techniques.
• Excellent verbal and written communication skills, including the ability to develop project documentation and deliver presentations to sponsors, stakeholders, and project teams.
• Strong organizational and time management skills with the ability to independently manage multiple complex projects at different stages simultaneously.
• Ability to lead diverse project teams consisting of internal employees, vendors, consultants, and other stakeholders.
• Ability and willingness to work extended hours, weekends, or holidays as needed.
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification preferred.
• Certification in healthcare quality and/or patient safety preferred.
• Knowledge of Joint Commission requirements preferred.
• Coursework or additional education in healthcare administration or medical office management preferred.
• Finance experience and prior experience driving organizational change in a complex environment preferred.