Applications L2/L3 Support Engineer – RightFax

Seeking an experienced engineer to support, administer, and maintain OpenText RightFax environments.

Responsibilities include production troubleshooting, RCA, monitoring, patching, upgrades, user administration, and coordination with infrastructure and vendor teams.

Mandatory Skills:

- 5+ years of OpenText RightFax and L2/L3 application support experience.

- RightFax Enterprise Manager and fax server administration.

- Fax routing, DID configurations, integrations, and fax queue monitoring.

- User accounts, access, fax numbers, and mailbox administration.

- Incident, problem, and change management using ServiceNow, Remedy, or similar ITSM tools.

- Production troubleshooting, root cause analysis, and application monitoring.

- RightFax patching, upgrades, and disaster recovery/failover support.

Nice to Have:

- Healthcare enterprise support experience.

- OpenText RightFax certifications.

- Experience supporting large-scale enterprise faxing environments.