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Support eFront

eFinancialCareersLuxembourg🇱🇺Luxembourg

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationLuxembourg, Luxembourg
Continuous ImprovementTechnical Support

Job description

Support eFront
Your Day-to-Day:
  • Provide functional and technical support on eFront within a financial services environment
  • Investigate, analyse and resolve incidents and user requests related to the platform
  • Assist users with day-to-day issues and provide guidance on eFront functionalities
  • Monitor and troubleshoot application-related problems
  • Identify root causes and coordinate with relevant technical or functional teams when required
  • Contribute to application maintenance, issue resolution and continuous improvement
  • Ensure accurate follow-up and documentation of incidents and support activities
  • Act as a key point of contact for eFront-related queries

Your Profile:
  • Proven experience in eFront support or application support within the financial sector
  • Very good knowledge of the eFront platform and its functionalities
  • Strong understanding of financial applications and investment/fund-related environments
  • Experience in incident management, troubleshooting and problem resolution
  • Ability to analyse technical and functional issues and identify appropriate solutions
  • Good understanding of application support processes and user assistance
  • Strong analytical and problem-solving skills
  • Ability to work independently while collaborating effectively with technical and business teams
  • Excellent communication and interpersonal skills
  • Fluent English is required
  • Experience in an international financial environment is considered an advantage

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