Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
Yesterday
ScrumAgileStakeholder Management
Job Description
SFMC Techno-Functional Consultant
Client: Monogram Health
Location: Remote
Experience: 5+ Years
Role: SFMC Techno-Functional Consultant
Key Responsibilities
- Lead end-to-end Salesforce Marketing Cloud engagements, including requirements, solution design, development, testing, deployment, and support.
- Work closely with business stakeholders to understand marketing, customer engagement, and campaign requirements.
- Translate functional requirements into technical solutions within Salesforce Marketing Cloud.
- Provide technical and functional leadership to SFMC development and implementation teams.
- Manage project scope, priorities, deliverables, timelines, risks, and dependencies.
- Facilitate client meetings, requirement workshops, solution discussions, status reviews, and technical walkthroughs.
- Review and provide guidance on SFMC solution architecture and implementation approaches.
- Collaborate with cross-functional teams including Salesforce, CRM, data, analytics, and integration teams.
- Ensure quality and timely delivery of project milestones and deliverables.
- Identify risks and issues proactively and drive them through resolution.
- Mentor team members and provide technical direction when required.
- Prepare project status reports, technical documentation, solution designs, and other engagement-related artifacts.
- Support production issues, root-cause analysis, and continuous improvement initiatives.
Required Technical Skills
- 5+ years of experience with Salesforce Marketing Cloud (SFMC).
- Strong hands-on knowledge of: SFMC Email Studio, Journey Builder, Automation Studio, Contact Builder, Content Builder, AMPscript
- Experience designing and implementing customer journeys and marketing automation solutions.
- Strong understanding of SFMC data architecture, segmentation, personalization, and campaign execution.
- Experience with SFMC integrations and APIs.
- Understanding of data flows between SFMC and other Salesforce/enterprise platforms.
- Ability to troubleshoot technical issues and guide development teams toward solutions.
Functional & Leadership Skills
- Strong understanding of digital marketing and customer engagement processes.
- Experience gathering and documenting business requirements.
- Ability to convert business needs into functional and technical specifications.
- Proven experience in client/stakeholder management.
- Strong communication and presentation skills.
- Experience leading offshore/onshore technical teams.
- Ability to manage multiple priorities and deliverables in a client-facing environment.
- Strong problem-solving and decision-making abilities.
- Experience working in Agile/Scrum environments.
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