Salesforce Business Systems Analyst

Description

Our client, sells its products through a partner channel of managed service providers (MSPs), value-added resellers, and distributors, who in turn serve small and mid-sized businesses. The business applications team needs an experienced Business Systems Analyst who can step in, get oriented quickly, and start moving work forward with very little direction.
You will focus on the company's go-to-market systems, all built on Salesforce, helping sales and partner-facing teams get the processes and tools they need. Most of the work is a backlog of enhancements and fixes, alongside a handful of small to medium-sized projects. You will join a small, collaborative team of BSAs.

Responsibilities

What You'll Do
Partner with sales, partner/channel, and operations stakeholders to understand their needs and translate them into clear business and functional requirements. Own and work through a backlog of Salesforce enhancements and fixes, helping the business prioritize what matters most. Lead the analysis on small to medium-sized go-to-market projects from discovery through delivery. Write well-structured user stories with clear acceptance criteria, ready for development. Map and document end-to-end business processes (current and future state) across the opportunity-to-quote lifecycle.

Work day to day with the development team to clarify requirements, answer questions, and remove blockers. Plan and run testing, including test cases, functional testing, and coordinating user acceptance testing with the business. Coordinate with BSAs supporting quote-to-cash (Zuora, NetSuite) where go-to-market work crosses into their areas.

Experience Requirements: Required
7+ years of experience as a Business Systems Analyst or Business Analyst, with a track record of working independently. Deep, hands-on experience with Salesforce Sales Cloud supporting go-to-market or sales operations processes. Strong command of core BA practices: requirements gathering, user stories, process mapping, and testing. This role has no ramp-up time for learning the craft. Experience working in Agile teams alongside Salesforce developers and administrators. Clear, confident communication with both business stakeholders and technical teams.

Comfort operating in a changing environment and managing a backlog with shifting priorities. Preferred
Experience supporting partner or channel sales models (MSPs, VARs, distributors, or other indirect sales). Exposure to Salesforce Service Cloud, Experience Cloud (partner portals), Government Cloud, or Agentforce. Familiarity with quoting and the handoff into quote-to-cash systems such as Zuora or NetSuite. Background in B2B SaaS or software companies. Salesforce certifications (for example, Business Analyst or Administrator).

What Success Looks Like
Within the first few weeks, you have taken ownership of the go-to-market backlog, built working relationships with key business stakeholders, and are delivering development-ready stories and tested changes without needing close oversight. By the end of the engagement, the backlog is meaningfully reduced, priority projects are delivered, and the team has the capacity it needs as new leadership comes on board. Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process.

These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices.

By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

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When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs.

Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program!

If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!