Service Technician I

Service Technician I | Hebron, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a focus on helping make the world a safer place, this organization fosters a culture of integrity and vigilance. They offer a comprehensive portfolio of security systems, backed by a team of over 13,000 professionals across 40 countries.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues, working both independently and as part of a team.
• Execute preventative maintenance tasks to maximize system availability and proactively identify potential faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct end-to-end testing for upgrades and major modifications, followed by on-site installation.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Proficiency in Microsoft Office Suite.
• Excellent problem-solving, analytical, communication, and time management skills.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance, plus a 401K with a 60% match.
• Generous paid time off for vacation, holidays, and sick days.
• Company vehicle, laptop, and cell phone provided, along with opportunities for exceptional growth.

Apply via Haystack today!