Desktop Support Team Lead: SLA, Standards & Coaching

DatacomSydney, Sydney🇦🇺AustraliaPosted 15 Oct 2026

Why This Role Stands Out

This hybrid role at Datacom offers a fantastic opportunity to lead and mentor a desktop support team in Sydney, driving service excellence and technical standards. You'll thrive here if you're passionate about coaching others, optimizing processes, and making a tangible impact on IT operations within a reputable company. Apply now to elevate your leadership and technical skills in a dynamic, supportive environment!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Sydney, Sydney, Australia

Job Description

This Sydney-based role at Datacom leads the desktop support team, owning performance, standards, and technical quality. You will drive SLA metrics, escalate where needed, and ensure consistent, auditable processes across the team.

You will guide the team in a fast-paced environment, maintain SOE efficiency, and work with stakeholders to root out underlying issues while coaching staff to higher competency levels.