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ITSM Scrum Master

TechVirtue LLCSan Diego, CA🇺🇸United StatesPosted 9 Sept 2026

Why This Role Stands Out

This role offers a fantastic opportunity to drive impactful improvements within a reputable company by leveraging your ITSM and Scrum expertise. You'll thrive here if you are a proactive, mid-senior professional eager to contribute to a collaborative team environment and enhance your skills in a dynamic setting. Apply today to explore this exciting position!

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
San Diego, CA, United States
Posted
23 hours ago
ScrumAgileContinuous ImprovementStakeholder Management

Job Description

Title- ITSM Scrum Master
Location- San Diego, CA- onsite.  

Basic Qualifications:

  • 3+ years of hands-on experience in IT Service Management (ITSM) with strong knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management.
  • 3+ years of experience administering and supporting the ServiceNow ITSM platform, including workflow management and service process optimization.
  • 3+ years of Scrum Master experience in Agile delivery environments with a strong understanding of Agile Scrum methodologies and frameworks.
  • Proven experience facilitating PI Planning events and supporting Agile Release Train (ART) execution in scaled Agile environments.
  • Strong expertise in Azure DevOps, including backlog management, sprint planning, work item tracking, dashboards, and Agile reporting.
  • Demonstrated experience in stakeholder management, risk mitigation, dependency management, and cross-functional team coordination.
  • Excellent communication, facilitation, problem-solving, and leadership skills with the ability to drive continuous improvement and delivery excellence.

Degree: 

Bachelors in Computer Science or equivalent work experience

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