Country Call Center Operator

Position & Grade	CRE (English & Hindi (Mandatory) + Punjabi / Gujarati (Core)
Experience Required	At least 2 years + with 1 year minimum in Outbound
Location	Gurgaon
Reporting to	Team Leader

Job Purpose:

Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.

Job Specification:

• Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
• Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
• Daily and timely reporting.
• Maintaining client information in excel and CRM.
• Daily coordination with our clinical and field team to ensure the work is completed on time.
• Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.

Job Qualifications:
Minimum Educational Qualification: Bachelors,

Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.

Skill Set Requirements:

• Persuasive Speaking Skills, Tone/Pitch should be polite.
• Patience & Effective Listening Ability
• Phone Skills / Etiquettes, Attentiveness
• Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
• Sales Oriented with a focus on Customer Service
• Should not sound overly aggressive while speaking.