ERP Upgrade Program Manager / PMO Lead

The ideal candidate will have strong experience managing large-scale ERP upgrades or enterprise technology programs, preferably within retail,grocery, or multi-store environments, with the ability to work across business operations, IT, vendors, and executive leadership.

Key Responsibilities

- Lead overall program governance, PMO processes, steering committee reporting, decision management, and executive communications.
- Develop and manage integrated program plans, milestones,dependencies, critical paths, deliverables, and resource plans.
- Coordinate across business operations, store operations, finance,merchandising, supply chain, IT, NCR/Retalix, system integrators,
and third-party vendors.
- Manage program-level RAID logs, risks, issues, dependencies,actions, decisions, and escalations.
- Provide executive reporting through program dashboards, KPIs, status reports, milestone tracking, and program health assessments.
- Manage vendor and partner relationships, ensuring commitments, deliverables, timelines, and dependencies remain on track.
- Oversee SIT, UAT, regression testing, deployment readiness, cutover planning, go-live, and hypercare activities.
- Drive business readiness and change management, including communications, training coordination, process documentation, and
stakeholder readiness.
- Track program budget, forecasts, resource allocation, vendor spend, and overall financial performance.
- Lead post-go-live stabilization, issue resolution, lessons learned,and continuous improvement activities.

Required Qualifications:

- 10+ years of experience in Program Management, Project Management, PMO Leadership, ERP implementation, or enterprise technology transformation.
- Proven experience leading large-scale ERP upgrades, implementations, migrations, or technology transformation programs.
- Strong experience managing multiple workstreams, cross-functional teams, vendors, and system integrators.
- Experience with program governance, executive reporting, RAID management, budgeting, resource planning, and risk/issue management.
- Strong understanding of the ERP implementation lifecycle, including testing, deployment, cutover, go-live, and hypercare.
- Experience overseeing SIT, UAT, deployment readiness, and go-live activities.
- Excellent stakeholder management, communication, organizational, and problem-solving skills.

Preferred Qualifications
- Experience with NCR Retalix or related retail ERP / retail technology platforms.
- Experience managing Retalix upgrades, implementations, migrations, or integrations.
- Experience in retail, grocery, convenience, food & beverage, or multi-store environments.
- Familiarity with POS, ERP, merchandising, inventory, supply chain, finance, and store systems.
- Experience with tools such as Jira, Confluence, Microsoft Project, Smartsheet, Power BI, or similar PMO platforms.
- PMP, PgMP, or other relevant program/project management certification is a plus.