General Manager - Commercial Roofing

Lead a Market. Build a Team. Drive the Business.

Rackley Roofing is looking for an experienced Commercial Roofing General Manager to lead and grow our East Tennessee operation in Knoxville.

This is not simply an operations management position. We are looking for a proven commercial roofing leader who wants the opportunity to own the performance of a market, develop people, strengthen customer relationships, and drive profitable growth.

As General Manager, you will have a direct impact on the success of the Knoxville operation. You will lead the business across operations, production, financial performance, customer relationships, business development, and team development while helping Rackley Roofing for continued growth throughout East Tennessee.

What's In It for You?

This role offers the opportunity to step into a highly visible leadership position where your decisions directly impact the success of the business.

You'll have the opportunity to:

• Lead and influence the overall direction of our Knoxville market.
• Build, coach, and develop a high-performing commercial roofing team.
• Make strategic decisions that impact revenue, profitability, customer satisfaction, and operational performance.
• Partner directly with senior company leadership.
• Develop long-term relationships with commercial customers and industry partners.
• Help grow an established commercial roofing organization while creating new opportunities in East Tennessee.
• Work for a company that values accountability, leadership, innovation, and doing what is right for our customers and employees.

Who We Are

Rackley Roofing is a commercial roofing company committed to delivering exceptional service, developing our people, and building lasting relationships with our customers.

Our culture is built around six core values:

Accountable. Hungry. Humble. Customer-Focused. Innovative. Smart.

These values are more than words on a wall. They guide how we lead teams, serve customers, solve problems, and make decisions every day.

We are looking for a General Manager who can model these values while building a strong culture throughout our Knoxville operation.

What You'll Be Doing

As the General Manager, you will have responsibility for the overall performance and growth of the Knoxville market.

Your responsibilities will include:

• Develop and execute a strategic business plan designed to increase revenue, profitability, market presence, and long-term growth.
• Provide leadership and direction across commercial roofing operations, production, service, sales, and supporting functions.
• Ensure projects and operations are completed efficiently while maintaining expectations for quality, safety, customer service, and profitability.
• Establish clear performance expectations for leaders and team members and hold the organization accountable for results.
• Review operational reports, financial statements, production results, and key performance indicators to evaluate business performance.
• Identify performance gaps and implement corrective strategies when objectives are not being achieved.
• Manage resources effectively, including labor, equipment, materials, and operational expenses.
• Develop strategies for generating new business and strengthening existing customer relationships.
• Build relationships with clients, participate in contract negotiations, and support business development efforts.
• Partner with company leadership to review operational performance, financial results, staffing needs, opportunities, and challenges.
• Evaluate and develop leaders within the operation while building a strong leadership pipeline.
• Establish and maintain operational procedures, standards, and expectations.
• Help create solutions to operational and customer challenges while maintaining a positive and professional work environment.
• Represent Rackley Roofing professionally with customers, employees, vendors, and members of the community.
• Foster a culture of accountability, communication, teamwork, urgency, and continuous improvement.

How We Measure Success

Success in this position is about more than managing day-to-day operations.

A successful General Manager will:

• Achieve established revenue and profitability goals for the Knoxville market.
• Maintain strong operational and production performance.
• Build a team that consistently meets expectations for quality, safety, productivity, and customer service.
• Develop strong leaders and create accountability throughout the organization.
• Build and maintain long-term relationships with commercial customers.
• Identify and develop new business opportunities within the East Tennessee market.
• Effectively manage labor, materials, equipment, and operational expenses.
• Use financial and operational data to make informed business decisions.
• Address performance concerns quickly and effectively.
• Create an environment where employees understand expectations and are empowered to perform at a high level.
• Demonstrate Rackley Roofing's core values through leadership and decision-making.

What You Bring

We are looking for an experienced commercial roofing professional who understands both the operational and business sides of the industry.

Required Experience

• Minimum of 5 years of commercial roofing industry experience in a management or leadership capacity.
• Strong understanding of commercial roofing systems, materials, installation methods, repair techniques, and industry requirements.
• Experience managing roofing operations, production, customers, employees, budgets, and business performance.
• Demonstrated ability to lead teams and hold employees and leaders accountable.
• Strong understanding of customer relationship management and business development.
• Ability to analyze problems, evaluate options, and make sound business decisions.
• Strong written and verbal communication skills.
• Strong organizational, planning, and time-management abilities.
• Ability to manage multiple priorities while maintaining a sense of urgency.
• Strong attention to detail and commitment to accuracy.
• High level of integrity, initiative, adaptability, and professionalism.

Preferred Qualifications

• Bachelor's degree in Construction Management, Engineering, Business, or a related field preferred; equivalent industry experience will also be considered.
• Experience managing the financial performance or P&L of a commercial roofing operation or business unit.
• Experience growing a commercial roofing market, branch, or territory.
• Proficiency with Microsoft Office, including Excel, Outlook, Word, and PowerPoint.

The Leader We're Looking For

You may be a strong fit for this opportunity if you are the type of leader who:

• Takes ownership instead of waiting for someone else to solve the problem.
• Understands that developing people is just as important as managing projects.
• Can balance customer expectations with operational and financial objectives.
• Is comfortable making difficult decisions and holding teams accountable.
• Enjoys building relationships and creating new business opportunities.
• Uses data and financial information to make decisions.
• Communicates clearly with employees, customers, and senior leadership.
• Wants the opportunity to help build something rather than simply maintain it.

Ready to Lead the Next Chapter of Our Knoxville Market?

If you have built your career in commercial roofing and are ready for an opportunity where you can lead people, influence strategy, grow a market, and directly impact business performance, we want to hear from you.

Apply today to start a conversation with Rackley Roofing.

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