Head of Medical Human Resources

Job Description
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000.

We are seeking an experienced and results-driven
Bilingual
Human Resources Manager to serve as the primary HR leader for a multi-site client group. This role partners closely with Operations Leadership to manage the full employee lifecycle, ensure compliance with U.S. federal and state employment laws, and deliver consistent, high-quality HR services across multiple locations.

This position is ideal for a hands-on HR professional with strong working knowledge of U.S. employment law, experience supporting hourly and exempt populations, and the ability to balance strategic HR initiatives with day-to-day employee relations and operational support. Leadership & Performance Management
Fosters a positive employee relations environment through fair and consistent application of policies, proactive communication, and effective issue resolution.

Leads employee relations activities including investigations, coaching, counseling, and corrective action, ensuring compliance with company policy and State and Federal employment regulations. Supports and implements HR programs aligned with overall business and operational strategies. Analyzes HR metrics such as turnover, retention, time-to-fill, and recruiting spend; Builds strong relationships with site leadership to support policy administration, performance management, and effective internal communication.

Partners with managers to identify performance gaps, develop corrective action plans, and support employee development. Ensures business unit needs are met through collaboration with Operations and HR Shared Services. Provides leadership and guidance in employee relations, performance reviews, compensation planning, coaching, recruitment, succession planning, and policy interpretation. Employee Relations & Employment Law
Serves as the on-site expert for U.Monitors legislative changes and ensures HR policies and practices remain compliant across all supported states.

Ensures consistent, fair, and legally defensible application of workplace policies and practices. Administers Workers’ Compensation programs including claims management, modified duty, and return-to-work coordination. Partners with Operations to support OSHA compliance and workplace safety programs. Implements corrective actions to reduce incidents and future risk exposure. Partners with site leadership to develop engagement action plans and foster a positive workplace environment. Drives morale and retention through effective employee relations practices and recognition programs.

Oversees employee data changes, onboarding/offboarding. Training & Development
Coordinates and tracks required annual training programs, including harassment prevention, safety, orientation, and leadership development. Identifies development needs and partners with Learning & Development to implement site-specific training solutions. Supports operational improvements through workforce capability building. Recruitment
Manages end-to-end recruitment activities within established budgets to ensure appropriate staffing levels.

Partners with hiring managers on selection decisions, compensation considerations, and workforce planning. Develops and executes cost-effective recruiting strategies and workforce pipelines. Manages contingent workforce programs and vendor relationships. Represents the company at job fairs and community hiring events. Proven ability to analyze data, identify trends, and implement effective solutions. Solid project management and organizational skills; Strong customer service orientation with a high level of professionalism.

S. employment and benefits laws including ADA/ADEA, EEO, FLSA, FMLA, HIPAA, Wage & Hour, and immigration regulations. Proficient with Microsoft Office and HRIS systems;
Culture & Inclusion Leadership
Collaboration & Relationship Building
Business & Financial Acumen
Customer-Centric Focus
Bachelor’s degree in Human Resources, Business, or a related field preferred
Minimum 5–7+ years of HR Manager experience in a distribution, logistics, or manufacturing environment. Ability to work flexible hours, including evenings or weekends as needed to support business operations.

Ability to travel independently to support multi-site locations. Primarily office-based role.