SAP CRM Consultant

We are looking for SAP CRM Consultant for our client in Santa Clara, CA.

Job Title: SAP CRM Consultant

Job Location: Santa Clara, CA

Job Type: Contract

Job Overview:

Pay Range: $70.00hr - $75.00hr

Requirement/Must Have:

• 15+ years of SAP experience.
• 12+ years of SAP CRM functional consulting experience.
• Multiple full lifecycle SAP CRM implementations.
• Experience supporting global enterprise environments.
• Strong hands-on experience in SAP CRM Service and SAP CRM Web UI.
• Expertise in Customer Interaction Center (CIC), Service Contracts, and Warranty Management.
• Experience with Installed Base Management, Lead and Opportunity Management, and Complaints & Returns.
• Proficiency in Sales Order Management.
• Integration experience between SAP CRM and SAP ECC or SAP S/4HANA.
• Experience with CRM-SD, CRM-MM, and CRM-FI/CO integration.
• Knowledge of Middleware/CPI integrations.

Responsibilities:

• Gather and analyze business requirements from Service, Sales, Support, and Operations teams.
• Translate business requirements into functional specifications and solution designs.
• Lead workshops, fit-gap analysis, design sessions, and solution reviews.
• Configure SAP CRM to support business processes and organizational objectives.
• Configure and support Service Requests, Service Orders, Service Confirmations, and Service Contracts.
• Manage Warranty Management, Installed Base Management, and Complaints and Returns.
• Optimize service processes supporting global customer operations.
• Support CRM Interaction Center functionality and design improved case management workflows.
• Enhance customer experience through efficient ticketing and issue resolution processes.
• Support field service operations and customer engineer dispatch processes.
• Collaborate with service organizations to improve work order execution.
• Integrate CRM with mobile and field service applications where required.
• Work closely with SAP ECC/S4 teams on SD, MM, and FI/CO integration.
• Support end-to-end Quote-to-Cash and Service-to-Cash processes.
• Lead enhancements, rollouts, upgrades, and transformation initiatives.
• Prepare functional design documents, test scripts, training materials, and deployment plans.
• Support SIT, UAT, cutover activities, hypercare, and production support.

Nice to Have:

• SAP Cloud Integration experience.
• SAP S/4HANA Customer Management experience.
• SAP Service Cloud / C4C experience.
• SAP CPQ integration experience.
• Field Service Management (FSM) exposure.
• Semiconductor or high-tech manufacturing industry experience.
• Agile delivery experience.
• Experience in Spare Parts and Logistics Operations.

Skills:

• SAP CRM Service.
• SAP CRM Web UI.
• CIC.
• Installed Base.
• Service Contracts.
• Quotation Management.
• Field Service.
• CRM Middleware.
• ECC Integration.
• S/4HANA.
• SAP SD.
• SAP CPQ.
• SAP C4C / Service Cloud.
• Business Process Analysis.
• Stakeholder Management.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities