Haystack
← Back to Jobs
Other
TC

Oracle Service Cloud (Functional) Consultant

TECHNEPTUNE CONSULTING INCUnited States🇺🇸United StatesPosted 4 Sept 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to leverage your Oracle Service Cloud expertise for a reputable client, fostering significant career growth and skill development. You'll thrive if you're a mid-senior level professional eager to contribute to impactful projects within a flexible work environment. Apply today to explore this exciting contract position!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
United States
Posted
22 hours ago
OracleCase Management

Job Description

Job Role : Oracle Service Cloud (Functional) Consultant

Location : Remote

Role Type: Contract

 

Client: BirlaSoft

 

Certification: Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

 

Job role key responsibilities ::

 

  • Lead Oracle Service Cloud functional design and configuration.
  • Gather and analyze customer service and contact center requirements.
  • Configure case management, workflows, business rules, and knowledge management.
  • Conduct workshops, fit-gap assessments, and solution demonstrations.
  • Develop functional specifications and business process documentation.
  • Support Service Cloud integrations with OFS and enterprise applications.
  • Lead functional testing and user acceptance activities.
  • Facilitate training and change management sessions.
  • Collaborate closely with business and technical teams.
  • Ensure alignment with JDI customer service transformation goals.

Similar jobs

Browse related jobs

Apply now