Configuration Management Analyst

Configuration Management Analyst | Scott Air Force Base, IL, United States | On-site | $50,700.00 - $91,650.00

We're hiring on behalf of a leading defense, intelligence, and technology company that supports critical communication infrastructure for a major government agency. This role offers the opportunity to directly impact network operations and security during a significant digital modernization initiative.

The Role

• Maintain the configuration management plan, outlining processes, standards, and tools for managing configurations across a diverse DoD network.
• Support the change management process by evaluating and implementing changes to configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are accurately labeled and identified within the Configuration Management Database (CMDB).
• Track and analyze change requests (CRs) in a ServiceNow environment, ensuring proper documentation and approvals.
• Conduct periodic audits of CIs to verify conformity with established baselines and standards.
• Monitor the progress of approved changes to ensure correct implementation.

What You'll Need

• A current and active DoD Secret security clearance is required.
• 1-3 years of direct experience in Configuration Management or a related IT field.
• Basic understanding of IT Service Management (ITSM) principles and prior experience with an ITSM tool, preferably ServiceNow.
• Solid understanding of networking concepts.
• Excellent communication, attention to detail, and problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.

What's On Offer

• Opportunity to work on critical national defense communication systems.
• Be part of a team leading digital modernization efforts.
• Gain experience with the ServiceNow platform.
• Contribute to process improvement and development within a key IT function.

Apply via Haystack today!