Configuration Management Analyst

Configuration Management Analyst | Scott Air Force Base, IL, United States | On-site | $50,700.00 - $91,650.00 We're hiring on behalf of a leading defense, intelligence, and technology company that supports critical communication infrastructure for a major government agency. This role offers the opportunity to directly impact network operations and security during a significant digital modernization initiative. The Role • Maintain the configuration management plan, outlining processes, standards, and tools for managing configurations across a diverse DoD network. • Support the change management process by evaluating and implementing changes to configuration items (CIs) such as servers, routers, and circuit data. • Ensure all CIs are accurately labeled and identified within the Configuration Management Database (CMDB). • Track and analyze change requests (CRs) in a ServiceNow environment, ensuring proper documentation and approvals. • Conduct periodic audits of CIs to verify conformity with established baselines and standards. • Monitor the progress of approved changes to ensure correct implementation. What You'll Need • A current and active DoD Secret security clearance is required. • 1-3 years of direct experience in Configuration Management or a related IT field. • Basic understanding of IT Service Management (ITSM) principles and prior experience with an ITSM tool, preferably ServiceNow. • Solid understanding of networking concepts. • Excellent communication, attention to detail, and problem-solving abilities. • Ability to work both independently and as part of a collaborative team. What's On Offer • Opportunity to work on critical national defense communication systems. • Be part of a team leading digital modernization efforts. • Gain experience with the ServiceNow platform. • Contribute to process improvement and development within a key IT function. Apply via Haystack today!