IT Support Technician

Govcio LLCNashville, Tennessee🇺🇸United StatesPosted Oct 13, 2026

Why This Role Stands Out

This hybrid role at GovCIO LLC offers significant career growth and the chance to make a real impact supporting federal IT initiatives, while developing your skills in a collaborative and innovative environment. You'll thrive here if you enjoy troubleshooting and have a knack for providing excellent technical support, making this an exciting opportunity to advance within the federal technology sector. Apply today to join a team dedicated to transforming government IT!

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Nashville, Tennessee, United States

ShellTCP/IPActive DirectoryAgileBashDNS

Job Description

GovCIO LLC seeks an IT Service Technician to support our Information Technology & Technical Support team serving federal customers. In this role, you will provide tier 1-2 support, troubleshoot hardware, software, and network issues, manage user accounts, and ensure secure, reliable operations across desktops, laptops, and mobile devices. You'll collaborate closely with cybersecurity and infrastructure teams, contribute to process improvements, and help advance GovCIO's mission to transform government IT through agile, customer-centric service. This position offers strong growth potential in federal IT within a culture focused on innovation and continual learning.

Responsibilities

Provide tier 1-2 technical support for Gov
CIO staff and federal clients via phone, email, and ticketing systems.
Troubleshoot and resolve issues with laptops, desktops, mobile devices, printers, and peripherals.
Administer user accounts, permissions, and groups in Active Directory and related systems.
Install, configure, and update operating systems, software, and security tools in alignment with cybersecurity practices.
Support network connectivity, VPN access, and basic routing/switching issues.
Document incidents, resolutions, and standard operating procedures in a knowledge base.
Collaborate with cybersecurity and infrastructure teams to implement secure configurations and patches.
Participate in on-call rotations and escalate complex problems to senior engineers as needed.
Contribute to continuous improvement initiatives, recommending tools and process enhancements.
Educate end users on IT best practices, security awareness, and self-service resources.

Required Skills