Contract Support Officer - Andover

Contract Support Officer - Andover, SP10 4FB, United Kingdom

Are you highly organised, analytical and passionate about delivering outstanding service? Do you thrive in a role where attention to detail, stakeholder management and problem-solving make a real difference?

We're looking for a Contract Support Officer to join our Property Safety team and play a pivotal role in helping us maintain safe, compliant homes for our customers.

This is an exciting opportunity to work across a diverse range of property safety disciplines, including water safety, asbestos management, fire safety, lifting equipment, CCTV, emergency lighting, security systems and more. You'll be at the heart of ensuring critical servicing, maintenance and compliance activities are delivered effectively, efficiently and to the highest standards.

What you'll be doing

As a Contract Support Officer, you'll provide essential operational and technical support to our Property Safety team, working closely with Contract Managers, Service Providers and internal stakeholders to ensure our safety programmes run smoothly.

You'll:

• Support the delivery and monitoring of property safety servicing, maintenance and compliance contracts.
• Coordinate day-to-day operational activities, ensuring schedules are met and legislative requirements are maintained.
• Manage contractor performance information, prepare KPI reports and support contract review meetings.
• Identify and help resolve service delivery issues, ensuring high levels of compliance and customer satisfaction.
• Maintain accurate records, data and audit trails across multiple compliance systems.
• Conduct audits and reconciliations of asset and equipment records, escalating discrepancies through to resolution.
• Assist in the development and implementation of new systems, processes and ways of working.
• Provide technical support and guidance to colleagues and stakeholders, translating complex information into practical advice.
• Support financial processes, ensuring information is accurate and budgets are managed effectively.

What we're looking for

You will bring to the role strong administrative and analytical skills with a proactive, customer-focused approach.

You'll ideally have:

• Experience supporting contracts, projects, programmes or maintenance services within a related industry.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Experience working with databases, CRM or job management systems.
• Confidence analysing data, producing reports and monitoring performance metrics.
• Excellent communication and stakeholder management skills.
• A logical and methodical approach to problem-solving.
• A strong understanding of the importance of compliance, governance and accurate record keeping.
• Experience within Property Services, Asset Management or Property Safety environments would be advantageous.
• Knowledge of landlord health and safety compliance requirements would be desirable.

This is considered to be a hybrid role enabling you to base yourself from home if you wish. There are regular times that the team comes together in our main office HUBs, so you'll be happy to travel within our region and will be suitably located to travel.

Our operating region includes, Hampshire, Wiltshire, Somerset and Dorset.

What success looks like

In this role, you'll be a trusted partner to our Contract Managers, helping to ensure:

• Property Safety services are delivered on time, within budget and in line with KPI targets.
• Compliance records are accurate, auditable and up to date.
• Processes and systems continually improve to meet evolving regulations and best practice.
• Strong contractor relationships drive excellent service delivery.
• Customers receive safe, reliable and high-quality services.

Whats in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needs
• A focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.